PRODUCT SAFETY REPAIR: COOKOLOGY Gas Hob
IMPORTANT SAFETY ALERT:
ACTION REQUIRED
PRODUCT SAFETY REPAIR: COOKOLOGY Gas Hob
We strongly believe you may have one of these products in your home or caravan. Please contact us straight away to arrange for a free inspection and repair.
We have become aware that some COOKOLOGY gas hobs may be fitted with a connector that is at risk of failing in certain circumstances whether the hob is in use or not. Should this occur, this could lead to a gas leak or fire.
The models affected have the following model numbers:
| Hob Size | Model Number |
|---|---|
| 30cm | GGH300BK, GGH305BK, GH300SS |
| 60cm | GGH600BK, GGH600WH, GGH605BK, GGH605WH, GGH609BK, GH600SS, GH601BK, GH601WH, GH605SS, GH609SS |
| 75cm | GH750SS, GH755SS, GGH755BK |
| 90cm | GH900SS, GH905SS, GGH905BK |
| If you are not sure of your gas hob brand, please contact us on Freephone 0800 208 1027 | |
How do I know if I have an affected model?
The model number can be found either on the rating label under the hob (as shown in the image above) or on the instruction manual. Should neither be readily accessible, or you have concerns you might have an affected model, then please follow the instructions below to register for a free inspection by a Gas Safe registered engineer.
What should I do next?
If you have an affected gas hob or you cannot locate your model number, it’s important that you contact us straight away to arrange for a free inspection and repair by a Gas Safe registered engineer.
You can contact us on Freephone 0800 208 1027.
Alternatively, go to gashobsrepair.mktpoint.com to enter your details. When contacting us, please have your model number to hand.
If you are using an affected appliance with Liquid Petroleum Gas (LPG) in a caravan or motorhome, please disconnect it from the LPG cylinder immediately.
If you have any queries, please do not hesitate to contact us on Freephone 0800 208 1027.
While you are waiting for the engineer’s visit, please continue to keep in mind the important Gas Safety Tips, which you can view here:
https://www.gassaferegister.co.uk/gas-safety/home-gas-safety/home-gas-safety-tips/
These include installing an audible CO alarm, ensuring adequate ventilation and only using gas appliances for their intended purpose.
If you smell gas or are concerned that your product poses a risk, you should contact the National Gas Emergency Helpline for your area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer. We thank you for your cooperation and apologise for any inconvenience.