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Returns Policy

Cancellations and Returns

You are eligible to submit a return request for a full refund up to 30 days after the day of delivery for a full credit or refund. If you do wish to withdraw from the contract you must notify us either in writing or by e-mail within the 30 day time period after receiving the item. Any refund will be made within 30 days of the cancellation date.

Unless the item is faulty you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Should you wish to cancel your order please contact our customer services team to discuss returning your item at your own cost.

Please be aware you have a duty of care for the goods whilst they are in your position. If you have not reported damage or missing items within 48 hours of the items being delivered, we will deem the product to have arrived in perfect condition.

We will only refund the item if we receive it in the same condition as it was when we sent it to you. This includes packaging. We recommend you insure your item with the courier.

Any sign of installation or use will result in no refund being applied. Similarly if the packaging is damaged we may refuse to refund you.

Prior to ordering your item, make sure you have consulted a qualified trades person to check that what you are ordering is the right dimensions and type.