Deliveries

Deliveries

• Small Items - Free next day delivery

  Free Home Delivery Service
  Must be signed for
  Appliances may be brought into your home at the Driver’s discretion, providing access is not an issue

• Large Items - Free arranged delivery, 5-7 working days

  Free arranged delivery, 5-7 working days
  Must be signed for
  Appliances may be brought into your home at the Driver’s discretion, providing access is not an issue
  The Delivery Company will contact you to book in the delivery

• 30 day returns policy

  We offer a simple, no fuss returns policy:

  STEP 1 – Make sure you do not install and or use the item and keep all the packaging

  STEP 2 – Simply let us know via Email within 30 days of receipt/delivery that you wish to return the item by Emailing: [email protected]

  STEP 3 – We’ll give you instructions and a Returns number that you need to write on a piece of paper and stick to the outside of the box (DO NOT WRITE ON THE BOX PLEASE)

  STEP 4 – Track the item and when you can see it has arrived get in touch. Once we have checked it to make sure it is still brand new and can be sold as brand new we will refund you in full….That’s it!

• Damaged items Policy

  Our appliances are carefully & professionally picked and packed and the couriers we use take great care to make sure items arrive in pristine condition. However, on occasion damages will happen. To help us get any issues resolved as quickly as possible, please make sure you follow the following instructions:

  STEP 1 – Report damage and send photos to [email protected] within 48 hours of delivery

  STEP 2 – Do not install the items, this will invalidate a claim and could be dangerous

• Can I change the delivery address on my order after it has been placed and payment has completed?

  Yes, the delivery address may be amended should you wish to do so. Please email us at [email protected] once the order has been placed with your order number and the new address and we can change this immediately. Please note, that this could possibly result in a 24-hour delay in your delivery.

• Will the driver lift the appliance upstairs and/or into my property?

  Unfortunately, this would be down to the driver’s discretion as they are not obliged to do so. Upon request we can email or contact the depot on your behalf to request this however, we cannot promise that it will certainly happen.

• Will the drivers call upon delivering my item?

  The drivers will have all contact information as per your order on the delivery paperwork should they need to contact you.

  With our larger appliances that are transported with a courier called Furdeco, they will always offer a 30-minute pre-call prior to delivery being made to make you aware when they are on route to your address. Please ensure that all contact information on your order is correct to avoid missing any notification regarding your delivery time/slots etc.

• Can I postpone my delivery?

  Yes, as soon as your order has been placed then please contact us on [email protected] in good time. We can either hold the shipment of your order or contact the courier to kindly delay this for you.

  Please note, that your one-year product guarantee would start from the date your order is placed and not when delivery is accepted. Please bear this in mind when ordering your appliance(s).