Free Home Deliveries

Free Home Deliveries

• Will the delivery service be affected over Christmas?

  Whilst our delivery agents will be operating on the non-bank holiday weekdays over the festive season, we cannot guarantee all delivery postcodes will receive the normal service. We will endeavour to send you your goods within our normal timeframe, we’d like to manage expectations that some orders may not arrive until after the New Year.

• What is the free next day delivery policy on small items?

  Cookology offers a free next-day (Mon-Fri) home delivery service to our UK customers for all our small items. Orders received over the weekends, bank holidays, Christmas Eve and New Year’s Eve will be processed the next working day and delivered the following working day.

  Considering the Coronavirus pandemic, and to protect the safety of both customers and the delivery drivers, our small item couriers have adopted the NO CONTACT DELIVERY PRACTICE. This means that customers will not be required to personally sign the ePOD device or hard copy document but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record. A photograph will also be captured at the point of delivery. Whereby a customer refuses to provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process.

  Appliances may be brought into your home at the driver’s discretion, providing that access is not an issue.

• What is the free arranged delivery policy on large items?

  Cookology offers free arranged delivery on large items to all our UK customers. Once you have ordered the item, you will be contacted by our delivery team to book your delivery. Items can take between 7-10 working days to arrive.

  All deliveries must be signed for, and appliances may be brought into your home at the driver’s discretion, providing that access is not an issue.

• Where do we deliver to?

  Enjoy FREE shipping on all kitchen appliances when you order within Mainland England, Wales, and Scotland. Unfortunately, we cannot currently deliver to the following postcodes: BT, JE, GY, IM, IV, PH, KW, HS, ZE, KA27, KA28, TR21, TR22, TR23, TR24, TR25, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PA34, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78.

• What is the 30-day returns policy?

  We offer a simple, fuss-free returns policy if you are unhappy with your item:

  1. Make sure you do not install or use the item and keep all the packaging it came in.
  2. Let us know within 30 days of receipt/delivery that you wish to return the item via email at help@cookology.com.
  3. We’ll give you instructions and a return number that you need to write on a piece of paper and stick to the outside of the box. Please do not write on the box.
  4. Track the item and get in touch when you can see it has arrived. Once we have checked it to make sure it is still brand new, we will refund you in full.

• What is the damaged items policy?

  Our appliances are carefully & professionally picked and packed, and the couriers we use take great care to make sure items arrive in pristine condition. However, on occasion damages will happen. To help us get any issues resolved as quickly as possible, please follow these instructions:

  1. Within 48 hours of delivery, report the damage and send photos to us via email at help@cookology.com.
  2. Do not install the items, this will invalidate a claim and could be dangerous.
  3. We will contact you as soon as possible with further information on how to replace your damaged item.

• Can I change the delivery address on my order after it has been placed and payment has been completed?

  Yes, the delivery address may be amended should you wish to do so. Please email us at help@cookology.com once the order has been placed with your order number and the new address and we can change this immediately. Please note that this could result in a 24-hour delay in your delivery.

• Do we install appliances?

  Sadly, we do not offer installation services currently. However, we are looking into this and hope to offer a service in the future. We recommend using qualified electricians or gas engineers, and our customer service team is available for any advice you may need.

• Will the driver lift the appliance upstairs and/or into my property?

  Unfortunately, this would be down to the driver’s discretion as they are not obliged to do so. Upon request we can email or contact the depot on your behalf to request this however, we cannot promise that it will certainly happen.

• Will the drivers call upon delivering my item?

  The drivers will have all contact information as per your order on the delivery paperwork should they need to contact you.
  

  With our larger appliances that are transported with our courier partner Furdeco, they will always offer a 30-minute pre-call prior to delivery being made to make you aware when they are on route to your address. Please ensure that all contact information on your order is correct to avoid missing any notification regarding your delivery time, slots, and so on.

• Can I postpone my delivery?

  Yes, as soon as your order has been placed then please contact us at help@cookology.com in good time. We can either hold the shipment of your order or contact the courier to kindly delay this for you.

  Please note that your one-year product guarantee would start from the date your order is placed, not when delivery is accepted. Please bear this in mind when ordering your appliance(s).